Shipping policy

🚚 Pawcalm Shipping Policy

At Pawcalm, we work hard to ensure that your order arrives as quickly as possible and in perfect condition. Below, you’ll find our logistics and delivery policy for international shipments.

1. Processing and Shipping Times

We understand that you want to receive your products as soon as possible. Our delivery timeline is divided into two phases:

Processing Time:
All orders require a processing period of 1–3 business days (Monday–Friday). During this time, we verify the quality of your items, prepare your package, and arrange shipment from our facility.

Transit Time (Shipping):
Once your order has been handed over to the shipping carrier, the estimated delivery time to destinations worldwide is up to 12 business days.

Estimated Total Delivery Time:
The average delivery time is approximately 15 business days from the date of purchase.

2. Shipping Rates and Destinations

We offer worldwide shipping. Shipping rates will be calculated and displayed at checkout before you complete your purchase, based on the package weight and destination.

3. Order Tracking

As soon as your order leaves our facility, you will receive an automated email containing your tracking number and a link to monitor the status of your package.

Please note that tracking information may take 24–48 hours to update in the carrier's system after shipment.

4. Customs, Duties, and Taxes

For international shipments outside the European Union:

Pawcalm is not responsible for any customs fees, duties, or import taxes that may be imposed by the destination country.

These charges are the sole responsibility of the customer and must be paid to the relevant local authorities or shipping carrier in order to release the package.

We do not issue refunds for orders refused by the customer due to unpaid customs duties or import charges.

5. Delivery Address and Changes

It is the customer's responsibility to provide a complete and accurate shipping address.

For security and processing reasons, we may not be able to modify the delivery address once an order has been processed and shipped.

If a package is returned due to an incorrect or incomplete address provided by the customer, any reshipping costs will be the responsibility of the buyer.

6. Issues and Delays

Although we make every effort to meet our estimated delivery times, external factors such as severe weather, transportation strikes, customs inspections, or periods of high demand such as Black Friday or Christmas may cause delays beyond our control.

Pawcalm is not responsible for delays caused by third parties, although we will actively work with the shipping carrier to help locate your package and facilitate delivery whenever possible.

7. Lost or Damaged Packages

If your tracking information indicates that your package has been delivered but you have not received it, or if your product arrives damaged, please contact us within 48 hours at thepawcalmm@gmail.com.

In the event that a package is confirmed as lost by the shipping carrier, we will either resend the item at no additional cost or issue a full refund for the purchase.